Managing a Launched Portal

After you have launched your Portal, the Portal Dashboard provides several ways to monitor and manage Developer activity on the site, simplifying participation and quality- and topic-control. Active participation by Service Provider team members is critical to the success of your Developer Program. Use the Dashboard to watch for new draft wiki pages contributed by developers, comments requiring approval, and comments or post requiring a response from you. Spam control is also essential to fostering a good community spirit - by keeping discussions on topic you will keep the interest of your most avid fans. Mashery's given you full control of the moderation settings you wish on your Portal to help you keep a high signal-to-noise ratio of iteration. See Setting up Moderation for more information. Setting 'moderate all posts' may introduce a delay in posting and create more work for your team, however it will help to ensure a positive Developer experience for your community.

The Portal Summary Screen

The Summary section of the Portal Dashboard provides a high-level view of activity on the Portal. The information shown on the Summary page is specific to your implementation.

Monitoring User Comments and Forums

You can set up Moderation to moderate user postings under the Moderation tab under Settings. If you are a moderator, you can monitor users' postings from the Comments tab under Content. As you mouse over each title, a menu displays your moderator choices:

  • Approve. The comment is approved and posted.

  • Delete. The comment is deleted.

  • Mark as spam. Mark the comment as spam.

  • View as live. See the comment as if it were on the live system.

Viewing Reports

Mashery provides a set of reports for API usage, Portal usage, and system status. To access reports, go to the Portal Dashboard and click Reports. The Reports page has three tabs, one for each type of report. Clicking on a tab displays a drill-down view into the report data.

  • The API Usage Report displays information about API usage by API, Developer, and IP address. The report also includes a raw data call, displaying all query data, and a list of Developer keys.

  • The Portal Usage Report displays data showing the user interactions with the pages of the Portal such as visits, page views, and comments.

  • The System Status Report displays infrastructure information such as system availability, response times, and errors.